You've got questions, we've got answers.

Ordering

What are your payment terms?
We accelt card payments or 30 day payment terms.

How do I get started?
To order from us, you just need to create an account. Nothing special, name, company, email and password. After applying, we will get in contact with you when your account is ready.

Is there a minimum order quantity?
There's no minimum order quantity, though our crisps are supplied 2Kg at a time.

Do you do samples?
We sure do! After creating an account, we will get in contact and will happily send you samples of both our crisps and all our Spud Dusts in our home compostable sachets.

Do you promote your stockists?
Yes, we love collaborations with anyone who sells Spudos and we'll promote you on our socials as much as we can.

Delivery

How does Spudos deliver?
For our London stockists, offices and pubs we deliver by cargo bike in 2Kg plastic tubs. When we do a delivery we'll pick up your empties for reuse.

What are the shipping costs?
Shipping is free for all mainland UK orders over £60 and a flat rate of £5 for orders under £60.

How do you ship outside London?
We try to use carbon neutral delivery companies if available in your area. There's always room to improve, and we're striving to do just that on a daily basis, so please contact us if you have suggestions at hello@spudos.com

How long will it take to get my order?
Outside London we ship your order next day if ordered before 2pm, inside London we currently deliver on Mondays and Thursdays.

Packaging

How do you package the crisps and Spud Dust? 
For our London stockists, we drop off your order in our large 2Kg tubs, and when we do the next delivery we pick up the empties, bring them back to Spudos HQ, wash and sterilise them ready for our next crisp delivery.

Outside London stockists, you’ll get your first order with a large 2Kg tub to keep your crisps fresh, plus a spare tub for future refills. For your refills you'll receive your crisps or Spud Dust in a home compostable Natureflex bags.

Are your bags and stickers compostable?
Yes! Our greaseproof shake bags and refill bags are home compostable. The shakers are made from 30% recycled plastic and the labels are made from ocean bound plastic.  Both can be recycled at the end of life.

How do I return my tubs and shakers?
Inside London we'll pick them up, outside London just send them to Spudos, 49 Old Street, Rear Entrance, London EC1V 9HX.

Products

Are Spudos vegan?
Yes! Our crisps and Spud Dusts are certified as suitable for the vegan lifestyle. Spudos is a proud member of the Vegan Friendly UK family. Vegan-Friendly is an international non-profit organisation established in 2012 with the aim of ending animal suffering and global warming by increasing the consumption of plant-based food. Learn about them and other certified businesses here: https://vegan-friendly.co.uk/

How much Spud Dust will I use?
The Spud Dust goes a long way.  On average we're seeing shops buy 1 or 2 of their most popular flavours every 8 tubs of crisps, which is about 2 months worth.

Where do the potatoes come from?
Our potatoes are grown and produced in the UK on a sustainable farm that runs on solar power, uses biodiesel for the tractors, and produces their own fertiliser.

Where can I find the list of ingredients and nutrition information?
You can find the list of ingredients and nutrition information in the product descriptions if you click on a product from the ordering form.  They're also printed on the Spud Dust shakers.

How long do the crisps last in the tub and the dispenser?
In the sealed tub, Spudos will last for up to 16 weeks, but don’t worry, they won’t be on your shelves that long, most shops sell 3 tubs per month and we're constantly cooking, so they’re never sitting around for 16 weeks. While in the dispenser for self-service in your shop, the crisps will stay fresh a whole week.